Every fee, in full, with nothing added on top. We are not VAT registered, so no VAT is added and the figures below are what you pay. Your written answer applies them to your own property.
The service level and fee you choose are written into your agency agreement. Management and rent-collection fees come out of the rent before it reaches you and are shown on your statement; everything else is invoiced at the point named below.
| Service | Fee | When it is paid |
|---|---|---|
| Full management | 10% of the monthly rent | Deducted from rent received and shown on your monthly statement. |
| Rent collection | 7% of the monthly rent | Deducted from rent received and shown on your monthly statement. |
| Let-only (tenant find) | £549, one-off | £150 on signature of the agency agreement, which is not refundable if you withdraw the instruction or let through someone else; the balance of £399 on grant of the occupation contract. |
| New tenancy set-up management and rent-collection clients | £249 per new occupation contract | Invoiced on grant of the occupation contract. |
| Renewal, or re-let to the existing contract-holder | £99 | Invoiced on renewal. |
| Arranging and overseeing pre-letting or refurbishment works | 10% of the net cost of the works where they exceed £1,000; no charge where they don’t | Invoiced on completion of the works. Contractors invoice you directly and we add nothing to their invoices. |
| Quotations obtained where you then don’t proceed | £100 | Credited against the works fee, or the let-only fee, if you instruct us within six months. |
| Block and freeholder management | By quotation: a per-unit annual fee, or a percentage of the service-charge budget | Set out in the written proposal for your building. |
These are our only fees. Costs we incur on your behalf — a gas safety record, an energy performance certificate, a contractor’s invoice — are passed on at cost, and we agree any single item over £250 with you first unless it is an emergency.
No VAT is charged. If we register for VAT in future, VAT will be added at the prevailing rate and this page updated before it applies.
None. Under the Renting Homes (Fees etc.) (Wales) Act 2019 the only payments a contract-holder can be asked for are rent, a security deposit, a holding deposit of no more than one week’s rent, payments in default, and payments for council tax, utilities, a television licence and communication services. We charge no fee that is not a permitted payment.
The protection every landlord and contract-holder has when they deal with us, with the certificate where there is one. Copies of any of these are available on request from hello@cardiffmodernliving.co.uk.
We are a member of the safeagent Client Money Protection scheme, member number A8762, with the current certificate valid to 28 February 2027 and renewed annually. Any client money we hold — rent, deposits, a maintenance float — is kept in a designated client bank account, separate from our own money. View the CMP certificate (PDF).
We are a member of the Property Redress Scheme, membership number PRS059920, valid to 25 July 2027. If we get something wrong and cannot put it right between us, you can take it to the scheme free of charge; our complaints procedure sets out how. View the membership certificate (PDF).
Held with W R Berkley UK Ltd (a Lloyd’s underwriter), certificate B1229OW1813439052026: £100,000 any one claim, costs in addition, covering residential lettings and property management from 1 October 2026 to 30 September 2027. The schedule is available on request.
Licensed agent LR-96208-17295, granted 24 July 2026 and valid to 23 July 2031. Both directors hold Rent Smart Wales agent training. The licence is on the public register at rentsmart.gov.wales; if you are a landlord, here is what appointing a licensed agent changes for you.
Published under sections 83 and 84 of the Consumer Rights Act 2015 and the conditions of our Rent Smart Wales agent licence. Fees and credentials as at 20 October 2026.
Tell us the building and the number of bedrooms. A director replies with the rent range, these fees applied to your property, and what happens next.